Terms and Conditions

Effective Date: 01/01/2026
Website: www.aqmarblepolishing.com

Welcome to AQ Marble Polishing. By accessing our website or using our services, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully before using our website or booking our services.

1. Introduction

These Terms and Conditions govern the use of the AQ Marble Polishing website and the marble polishing, floor restoration, and stone care services we provide. By accessing our website or hiring our services, you agree to these terms. If you do not agree with any part of these Terms and Conditions, please do not use our website or services.

2. Services Offered

AQ Marble Polishing provides professional services including but not limited to:

• Marble Floor Polishing
• Granite Polishing
• Mosaic Floor Polishing
• Kota Stone Polishing
• Italian Marble Polishing
• Wall Marble Polishing
• Diamond Polishing
• Floor Restoration Services
• Crystallization and Stone Care Treatments

Service availability may vary depending on location and project requirements.

3. Booking and Payments

Booking Process

Customers may book services through our website, email, WhatsApp, or phone.

Payment Terms

• Payments may be required in advance, partially in advance, or upon completion of the service, depending on the project.
• Customers agree to pay all charges associated with the requested services.

Cancellation Policy

• Bookings may be cancelled or rescheduled at least 24 hours before the scheduled service time.
• Cancellations made less than 4 hours before the appointment may incur a cancellation charge of ₹500.

4. Service Limitations

While we strive to deliver the best possible results, customers acknowledge that:

• Some stains, scratches, cracks, discoloration, and surface damage may be permanent and cannot always be completely removed.
• Results may vary depending on the age, condition, and type of stone surface.
• Additional treatments or restoration work may be required for heavily damaged surfaces.

Customers must inform us of any special requirements or concerns before work begins.

5. Customer Responsibilities

Customers are responsible for:

• Providing access to the property at the scheduled service time.
• Providing accurate information regarding the floor condition and service requirements.
• Removing valuable, fragile, or personal items from the work area.
• Ensuring a safe working environment for our technicians.

6. Liability

AQ Marble Polishing exercises reasonable care and professional workmanship while providing services.

However, we are not liable for:

• Pre-existing cracks, stains, chips, or structural defects.
• Damage resulting from hidden defects in the flooring material.
• Delays caused by weather conditions, power outages, or circumstances beyond our control.
• Loss or damage to items not removed from the work area by the customer.

Any service-related claims must be reported within 3 days of service completion.

7. Warranty Disclaimer

We do not guarantee that polished surfaces will remain stain-free, scratch-free, or damage-free indefinitely. Proper maintenance and care by the customer are essential to preserve results.

Any warranty offered applies only to workmanship and does not cover normal wear and tear, misuse, accidents, or improper maintenance.

8. Privacy Policy

We respect your privacy and protect your personal information.

Information collected through our website or during service bookings will only be used for:

• Service scheduling
• Customer communication
• Billing and payment processing
• Service improvement

We do not sell or share customer information with unauthorized third parties.

9. Termination of Services

AQ Marble Polishing reserves the right to refuse or terminate services in situations including but not limited to:

• Unsafe or hazardous working conditions.
• Misrepresentation of service requirements.
• Customer misconduct or abusive behavior.
• Failure to make required payments.

10. Dispute Resolution

Any dispute arising from our services should first be addressed through direct communication and mutual resolution.

If a dispute cannot be resolved amicably, it shall be governed by the laws of India and subject to the jurisdiction of the courts in the applicable local area.

11. Intellectual Property

All content on this website, including text, images, logos, graphics, and designs, is the property of AQ Marble Polishing and may not be copied, reproduced, or distributed without written permission.

12. Changes to Terms and Conditions

AQ Marble Polishing reserves the right to update or modify these Terms and Conditions at any time without prior notice.

Updated versions will be posted on our website, and continued use of our website or services constitutes acceptance of the revised terms.

13. Contact Us

If you have any questions regarding these Terms and Conditions, please contact us:

AQ Marble Polishing

Website: www.aqmarblepolishing.com
Email: info@aqmarblepolishing.com
Phone: +91 9266596115

We appreciate your trust in AQ Marble Polishing and look forward to serving your marble and stone restoration needs.